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Seats and billing

Each person who can edit something in a workspace occupies one seat, and the plan sets how many seats the workspace has. This page lists who counts, what happens when you go over, and what changes when a plan ends. Also called: editor seats, licenses.

Prices, plan contents and your subscription's state are in the app, on the Billing page.

What occupies a seat​

Each person counts once per workspace. A person occupies a seat when any of these is true:

  • They are the workspace owner.
  • They are a workspace member with Edit or Edit & Share.
  • They have Edit or Edit & Share on any project, folder or document in the workspace. This includes guests.
  • They own a project, folder or document in the workspace.

Items in Trash count for the last two rules. People who only have View, and invitations that have not been accepted, don't occupy a seat.

A new invite starts at Edit, so sharing a prototype without changing the level uses a seat.

The number of seats is the seat quantity of the workspace's subscription while it is active, in trial or past due; a canceled or unpaid subscription adds none, although the Billing page still shows its quantity. A workspace that is on a special offer from Moio has the seats that offer includes, and a subscription's seats are added on top.

Going over​

Where: Settings → Workspace → Members, the seats card at the top.

Seats are not enforced. With every seat taken, inviting someone, raising a level and sharing a document work as before, and nobody is locked out, lowered to View or stopped from editing.

The only effect: when more seats are used than the workspace has, the seats card turns into a warning. The workspace owner and members with Edit & Share on the workspace see it. A workspace on Moio Free has no seats card, so it shows no warning.

Freeing a seat​

Where: Settings → Workspace → Members for a workspace level; the item's Share dialog for a level on a project, folder or document.

  • Lower the person to View everywhere they have Edit or Edit & Share: on the workspace, and on each project, folder or document shared with them directly. They keep their View access.
  • Or remove their access.

Someone who owns a project, folder or document in the workspace keeps the seat at any level, also after you remove them from Members: they then appear under Guests. Removing them there frees the seat (what that removal does).

Who sees and who manages billing​

Where: Settings → Workspace → Billing.

  • The workspace owner and members with Edit & Share on the workspace see the page. Those members get the plan, its status and the number of seats.
  • The price, the payment method and invoices go to the owner only. Starting or changing the subscription is too: Get Pro, Resubscribe, Get extra seats, Manage subscription, Edit payment information, Cancel trial, and Add seats on the Members page are shown to the owner only.

When a plan ends​

Custom font upload is the one feature that depends on the plan. It needs a subscription that is active, in trial or past due, or a special offer from Moio that includes it.

  • Uploading a font is refused once the plan has ended. Fonts uploaded earlier stay under Settings → Workspace → Fonts, keep rendering in documents and in preview, and can still be renamed or deleted (Font upload).
  • Nobody loses access or is lowered to View: seats are not enforced.

No other feature is restricted by the subscription plan.